Privacy Policy

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Privacy Policy

Effective Date: 9/15/2025

1. Who We Are

Poo Gone, LLC (“we,” “our,” or “us”) provides professional pet waste removal services. We are committed to protecting your privacy and the information you share with us.

2. Information We Collect

We may collect the following types of personal information:

· Contact Details: Name, phone number, address, email

· Service Information: Number of pets, property access instructions, service preferences

· Payment Information: Credit/debit card details (processed securely through Square)

· Website and Usage Data: IP address, browser type, visit duration (via cookies or optional analytics tools)

3. How We Use Your Information

We use your information to:

· Deliver and manage your scheduled services

· Communicate appointment reminders, updates, or billing information

· Process secure payments through Square

· Maintain account records and track service history

· Improve our service experience and website functionality

· Send occasional updates or promotions (if you opt in)

4. Third-Party Sharing & Payment Processing

We do not sell your personal information.

We share limited data with trusted third-party service providers for specific purposes:

· Square for secure payment processing. Square may collect and process your payment details in accordance with its own Privacy Policy.

· Service management software to organize appointments and service schedules (if applicable)

· Email tools (if used) for communications or newsletters

We do not store full payment card details on our systems; all financial transactions are handled securely through Square.

5. Your Rights & Choices

You have the right to:

· Request access to or correction of your personal data

· Request deletion of your personal data, where legally applicable

· Opt out of marketing communications at any time

To make a request, contact us at service@poogonepgh.com 

6. Data Security

We use secure, reputable third-party platforms like Square to handle sensitive data. Industry-standard security measures—including encryption and access restrictions—are in place to protect your information.

7. Cookies & Website Tracking

We may use basic tracking tools to monitor website performance. You can manage cookies through your browser settings.

8. Children’s Privacy

Our services are not intended for use by anyone under the age of 18, and we do not knowingly collect their data.

9. Policy Updates

This policy may be updated periodically. The most recent version will always be available on our website and will include the effective date.

10. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.  Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

11. Messaging Terms and Conditions

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems. 
Data Usage: We use your data solely for sending: updates, promotions, and reminders related to your products or services. Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies
Contact Poo Gone, LLC. at (412)998-9919 or service@poogonepgh.com for HELP or to STOP receiving messages. Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to service@poogonepgh.com or (412)998-9919.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Poo Gone, LLC. will not sell, rent, or share the collected mobile numbers

12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, reach out to us at:

📧 service@poogonepgh.com
📞 (412)998-9919
🌐 www.PooGonePGH.com